Q04-How Many Different Ways Can People Contact You On Your Website?

Each site should have at least two and preferably three ways for people to contact your company. Because technology has influenced how we communicate, people have different preferences of how they chose to communicate.

Some people hate talking on the phone and prefer e-mail, others dislike e-mail and want to talk to someone over the phone or in person. Having multiple ways for customers and potential customers to contact you makes you and your company more approachable to more people.

So, the three we recommend are phone number, email and yes, even an old-school fax number. Of course, each site should reflect the preference of the audience.

Give yourself a point on the audit sheet if you have a least two ways for people to contact you on your website.